Frequently asked questions
Shipping and returns
We offer shipping domestically and to Canada.
In-stock products for domestic orders generally ship within 48 hours (about 4 days). Delivery times may vary based on product availability and shipping constraints.
Please reach out to bluebirdbus@robertsonmarketing.com to see if overnight shipping is available to your location.
We currently provide FedEx Ground, FedEx Express Saver (3 Day Delivery), and FedEx Second Day Air for all domestic orders. We offer FedEx International Economy for any orders shipping to Canada.
We do not currently ship to P.O Boxes or APO and FPO addresses.
We do not split-ship orders for the store.
As a company that takes pride in quality, we want you to be completely satisfied. If for any reason you are not happy with your purchase, products that have not been used and are in new condition may be returned for a refund within 30 days of the product shipment.
For a return, we will credit the card used to place the order. Pack and seal your return securely, in the original package. Packages must be returned prepaid – we do not accept COD deliveries. We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.
Please reach out to the support team at bluebirdbus@robertsonmarketing.com to initiate returns.
Please include the original packing slip and circle the product(s) that you are returning and whether you would like to be credited or have an exchange. If you do not have the packing list, please write the above information on a blank piece of paper and include your name, your email address and your address.
Return the package to:
ATTN: Blue-Bird Bus Store Returns
Robertson Marketing Group
359 Kessler Mill Road
Salem, VA 24153
Other questions
Yes. For information on California Proposition 65, visit https://www.p65warnings.ca.gov/. Products being shipped to California will contain a notification sticker identifying that an item or items in the package have been identified by the state of California to cause cancer, birth defects, or other reproductive harm.
Our complete privacy policy can be found at https://www.robertsonmarketing.com/data_privacy_policy.html.
Robertson Marketing is Blue-Bird Bus branded merchandise partner, and we manage this online store. Robertson also has an experienced special/custom order merchandise team that can suggest and source items for events or programs.
Orders
After you place your order, you'll get an email confirmation. When your order ships, you'll receive another email with the shipment details. You can also track the status of your order by visiting the "My Account" page once you're logged in.
You may contact customer service at bluebirdbus@robertsonmarketing.com to determine if your order can be changed prior to order processing and shipment.
Order processing begins the moment you place your order. However, it may be possible to stop the order prior to it reaching the warehouse. Contact customer support at bluebirdbus@robertsonmarketing.com to see if it is possible to still cancel your order.
If you would like a custom order for a specific item, please reach out to bluebirdbus@robertsonmarketing.com.
The site accepts all major credit cards: AMEX, MasterCard, Discover, and VISA. Please make sure that the billing address matches the one for the card you are using. When you receive your bill from your credit card company, it will state that the merchant is Robertson Marketing Group. Robertson Marketing manages the store on behalf of Blue Bird. Please be sure to retain a copy of your order confirmation email for your records. If you are redeeming a gift card, please do so on the shopping cart page.
If you have active eGift Certificates, you can view your balance on your account page.
Dealer Accounts and Pricing
To view discounted pricing, you need to have an account set up for your specific customer group. Once your account is created and approved, you'll be able to see the pricing details when you log in.
Please contact your specific Blue Bird Marketing representative or reach out to our customer support team to get your account set up. They will guide you through the process and ensure your account is configured with the appropriate discounts.
If you can't see the discounted prices, it's possible that your account has not yet been set up or approved for your customer group. Please contact your client representative or customer support to resolve this issue.
If you need to get in touch with your client representative for account setup or approval, please refer to your initial communication or check with our customer support team for the appropriate contact details.
If you encounter any issues with your account or pricing, please contact bluebirdbus@robertsonmarketing.com. We’re here to help resolve any problems and ensure you get the discounts you're entitled to.